Delivery and returns (original version)
Once you complete your order, if some of the items in your basket require shipping, you will be able to choose a delivery date and include special delivery instructions. For example, you can request that the parcel be delivered to your neighbour. Please note, however, that once the parcel is delivered and signed for per your delivery instructions we are unable to accept any further responsibility.
We use high quality packaging materials that are capable of maintaining the products for up to 48 hours by keeping temperature, humidity and ventilation at appropriate levels.
Shipping charges are automatically computed at checkout. Please ensure that the specified delivery address and postcode are correct as we cannot be held responsible for non-delivery due to an incorrect or inaccurate address.
We accept payments from all major credit card providers including American Express.
Payments are processed by Shopify (Stripe) which guarantees that all of your information remains totally confidential. Payments are collected upon checkout and we will email you a payment receipt immediately after placing an order.
Slicing and Weights
We do not use machines to cut the cheeses. It is all done by hand and we always try to cut to the exact quantity you order. We will endeavour however to compensate for any quantity mismatch on one product with a larger quantity on another product of similar value. Similarly, whole cheeses may not be of exact weight as they are typically handmade.
Cheese Shelf Life
Cheeses cut to order will typically last for 12 days from dispatch provided they have been kept in appropriate storage conditions.
We accept returns for all non-perishable goods. If you would like to receive a refund we will expect you to return all non-perishable products in good condition using an appropriate packaging and shipping method. In any event, we encourage you to contact us as soon as possible if you are unhappy with your order and we will do everything possible to assist you.
We reserve the right not to accept an order or to cancel, once accepted, any order without penalty. You can review cancellation conditions in more detail in the T&Cs